Privacy Policy

Privacy Policy: Who and what.

This privacy policy is applicable to all data gathered and processed when visiting one of our websites, participate in a market research, a customer experience survey, an event or other INS-related marketing activities.

Meaning of ‘personal data’ and the responsible parties.

1. Definition

Personal data means data which can identify you as a natural person. The type of data is specified in point 3 of this document. Processing personal data means to gather, order, store, update, adjust, consult, use, spread or put at the disposal of, reassemble, combine, archive, delete or destroy data that can identify you as a natural person.

2. People or institute responsible for processing the data
International Nautical Services (INS) is the responsible party for processing your personal data. As the responsible party, we decide on the goal and the way your personal data is processed.

3. The data we gather and process

A. The personal data you share with us
We process the personal data you share with us by phone, by mail, by letter, by SMS.

B. The personal data we gather with our system
We appoint your personal data to certain products and services. Furthermore, we register your personal data to service you with client history overviews and others.

C. What are personal data?
Your name, surname, address, phone number, e-mail, personal preferences and billing information. We only process data necessary to deliver our services or products.

4. What do we use the personal data for?

A. Proportional processing
We use your personal data to:

• Prepare, exercise or finish a contract;
• To apply to the law or other rules;
• To protect our legitimate interests, in which case we always aim for a balance between our interest and respecting your privacy.

When none of the above reasons to process your personal data applies, we will ask your permission to process your personal data.

B. Our processing activities
We collect personal data to:

• Process your request for our services or products:
  All gathered information will only be used to provide you with the requested information. When you decide to become a client, data such as your name, telephone number, email will be asked and stored.
• Inform you about new products or services:
• We can use your personal data to inform you about our new products or services, events, that might be interesting for you.
• Monitor our performance: We can use your personal data to evaluate our products and services. This can be done by phone, mail, letter.
• Apply to the legal requirements:
  There are several legal reasons why we should keep certain personal data.

In case of a security breach, we inform our clients personally as obliged by law.

The number of employees with entrance to our data is limited and are carefully selected. Only people who need the data to exercise their jobs have entrance to the data.

5. Do we sell your data or pass it to other parties?

No, we do not sell personal data to third parties unless you give us the permission to do so.

When, for whatever reason, third parties are given certain personal data, we inform you who the third party is, why he gets the information and how he will use the received information. If requested by law, we will first ask approval for the transfer of data.

6. What are your privacy rights?

A. Right of inspection
You have the right to ask at any given moment in time what kind of personal data we have stored, why we have it, how long we will store it, what your privacy rights are and to file a complain.

B. You have the right to receive a free copy of the processed personal data.

C. You have the right to adjust and improve your personal data
You have the right to adjust incorrect, incomplete, false, unjust or outdated information. To ensure all data is correct, we kindly request to inform us about changes in your address, email or other relevant data.

D. You have the right to be forgotten
You have the right to delete your personal data in our database when:

• We do not need your personal data for which we gathered them in the first place;
• You redraw your consent to process your personal data;
• You make objection to process of your personal data and we have no legal grounds to further process your data;
• Your personal data were illegally processed;
• Your personal data have to be deleted to apply to legal rules;
• You dispute the accuracy of the personal data: their use is limited for a certain period to enables us to check the accuracy of the data;
• The processing of your personal data is unlawful: instead of deleting your data, you request restriction of its use;
• We no longer need your data for the original processing purposes, but you need them for the institution, exercise or substantiation of a legal claim: instead of deleting your data, its use is limited for the institution, exercise or substantiation of the legal claim;
• As long as no decision has been taken on the exercise of your right to object to the processing, you request to limit the use of your personal data;

You have the right to object to the processing of your personal data on the basis of your special situation if the processing is part of the legitimate interest of International Nautical Services or in the context of the general interest. International Nautical Services will cease processing your personal data, unless we can demonstrate compelling and legitimate reasons for the processing that outweigh your own or when the processing of the personal data is related to the establishment, exercise or substantiation of a legal claim (eg submitting a request to a court).

7. How long do we keep your personal data?

We may not store personal data longer than necessary to realize the purpose for which we collect it. The storage period can therefore differ per goal. For example, to comply with our legal obligations (to meet our accounting and tax obligations, for example, we are required to keep your billing data for a maximum of 7 years) or from the legal need for certain data (in particular your contract, invoices and correspondence in connection with complaints in this regard) as proof in case of disputes, up to 10 years after termination of your contract. These archived data are, of course, only accessible to a limited extent.

8. How can I contact International Nautical Services?

If you want to reach us regarding our privacy policy, you can contact us by mail, letter or phone. All contact information can be found on the contact page of this website.

For more information about this privacy policy or for complaints related to the processing of your personal data, please contact us by mail: rudi@ins-survey.com

9. Escalation with the supervisory authority.

For complaints relating to the processing of your personal data by International Nautical Services NV, you can contact the Data Protection Authority, Drukpersstraat 35, 1000 Brussels / +32 (0) 2 274 48 00 commission@privacycommission.be / www.privacycommission.be.

For complaints relating to the processing of your personal data by International Nautical Services Netherlands, you can contact the Dutch Data Protection Authority, www.autoriteitpersoonsgegevens.nl.